Quality Circles
Over the past 20 years there have been a number 'employee involvement' initiatives - BS5750, ISO9000, team briefing, Investors in People, cascade briefing and Quality Circles etc. Sometimes these have been introduced virtually as fashion accessories - there are more than a few employers, qualified for Investors in People recognition, who do anything but invest in their people - or even communicate with them. The last phrase summarises the underlying advantage of all these initiatives - if employers and employees have open, sincere and real COMMUNICATION, regardless of the aims of the process, progress will be achieved. Of course if there was effective communication and consultation these initiatives would be largely unnecessary. Demand To around 75% of the average employer' s workforce, the need to know what is going on within their employer' s business is real and failure to provide this negates efficiency and productivity - and thus profitability. I...